Is it just me or are some people seriously out to get you on eBay?
I’m the considerate eBayer – send my parcels out as quick as I can, I leave prompt honest feedback to sellers and buyers, I send follow-up emails to ensure parcels have been received when no feedback appears, and if I have a problem with an item, I contact the buyer, and go through all channels before leaving that negative feedback stain.
For those not adept at eBay, and have no idea about the stain of negative feedback, it’s a good ole’ stain that stays for 12 months. It can be regurgitated even years after that, affecting how other buyers and sellers may see you. Feedback can’t be retracted once it’s posted either….
And that is great. There are plenty of scumbags out there who get bad feedback from fellow eBayers, and it means that the rest of us avoid them with a capital A.
I think I’ve given 3 negative feedbacks in my 6 years on eBay. That is mainly because I think they are serious, and because I have the common decency to contact the seller and confront them about an issue. Give them a chance to explain themselves, apologise, send a replacement or give me a refund.
What I don’t do, is whack a big old RED MINUS comment on that seller, without communcation, which will then affect them for the next YEAR and which can’t even be retracted, even if they do try to fix the problem.
As you can probably guess from my little rant, this has happened to me in the past 12 hours.
Only received approximately 20 pieces, and it said 100. Vert disappointed.
The item in question was some paper punched blue feet, confetti like, 100 pieces. And I know I bag 100, as I punch and bag them by hand. I sometimes throw in a few more just to be sure. (And no, it’s not my typo…the feedback said vert)
I replied with a concerned email –
Was a little confused about why you only received roughly 20 feet, as I count in 100 by hand.
Has the bag ripped at all? Or been damaged in the post?
It is 100 single feet, and not 100 pairs, just to clarify.
I’m sorry you were unhappy with your purchase.
I could understand it if I had received an email or two that I had ignored, if said fellow eBayer had tried to contact me and I’d just gone…..’Pffffft whatever’.
And even if I had sent her a quarter filled bag by accident (so highly doubtful, I can see pigs skipping past my second floor window), I would feel awful, and refund her money or send a replacement.
I’m that kind of girl! Honestly! I like to be happy with the things I buy, so I extend the same courtesy to my buyers, I want them to be happy.
I guess I’m most angry about the way this buyer has judged me as a person. I’m not a person worth emailing to try to fix an issue, I’ll just be difficult and cause trouble. I won’t refund her money or offer to send a replacement. Oh, even though I’ve given good feedback when I posted it saying how prompt my fellow eBayer was at paying…..oh but stuff it, I’m obviously a bad person.
What also bothers me, is why I care about this so much………….closes laptop and stomps off to find P to remind her that she is an amazing person, even though people on eBay hate her.